FAQ
Frequently asked questions
We’re here to help answer your questions
- General
- POS
- Payment Gateway
- Payment Card
- VAS
What is RedPay?
RedPay is Redtech’s flagship payment platform, enabling fast, secure and seamless transactions for businesses and individuals. RedPay comprises POS terminals, payment cards, e-commerce gateways, mobile apps, virtual account service, and a range of value-added services.
Who is RedPay built for?
RedPay covers key areas such as merchant payments (including POS terminals, e-commerce, and card services), enterprise transaction solutions (such as payment gateways, aggregator services, and virtual account systems), and mobile payments through user-friendly apps for both consumers and merchants. Designed for scalability and reliability, RedPay’s payment infrastructure supports high-volume operations for leading institutions across hospitality, entertainment, power, energy, retail, insurance, fintech and bank.
How do I get started with RedPay?
Getting started with RedPay is easy and straightforward. Whether you’re a retail business, fintech or a large enterprise, you can begin by accessing the solution that fits your needs:
- To request a RedPay POS terminal, simply fill out our onboarding form here.
- To integrate RedPay’s E-commerce Payment Gateway, get started here.
- For personalized assistance with our enterprise payment solutions or merchant onboarding, reach out to our team directly at sales@redtechlimited.com.
Our team is ready to support you at every step of the onboarding process.
Is RedPay secure?
Absolutely. RedPay is built with robust, industry-standard encryption and advanced fraud prevention technologies to ensure that every transaction is safe and secure. We are PCIDSS and ISO 27001 certified, reflecting our commitment to maintaining the highest standards of data security and information management. Additionally, we are fully licensed by the Central Bank of Nigeria as a Payment Solution Service Provider (PSSP), Payment Terminal Service Provider (PTSP), and Super Agent, ensuring regulatory compliance, operational integrity, and trust in every transaction.
Do I need to be a registered business to use RedPay?
Yes, RedPay is designed for registered businesses. To get started, you’ll need to provide your CAC registration documents, a recent utility bill, and a valid government-issued ID. These requirements help us ensure regulatory compliance and give you full access to our suite of payment solutions, support services, and business tools.
What is RedPay POS?
A sleek, smart Point of Sale Terminal with a built-in card reader, receipt printer, and tap-to-pay technology. To receive payments through cards, transfers, USSD codes, QR codes, contactless Tap & Pay, and even records cash payments digitally. It’s designed to make collecting payments faster, easier, and more reliable.
How do I request a RedPay POS terminal?
Getting a RedPay POS terminal is quick and easy. Simply fill out our request form here, and a member of our customer support team will reach out to you within minutes to guide you through the onboarding process. Once confirmed, your POS terminal will be delivered to your business location promptly.
Is the RedPay POS terminal free?
Yes, the RedPay POS terminal is completely free nationwide. When you sign up, you’ll receive a durable POS device, charger, battery, and a free SIM card with data, all at no cost to you. There are no hidden charges, making it easy and affordable to start accepting payments with RedPay.
How much are transaction charges on the RedPay POS?
RedPay applies the standard industry Merchant Service Charge (MSC) per transaction, in line with regulatory guidelines. Our rates are transparent and competitive, ensuring you get value while enjoying secure and seamless payment processing. For pricing inquiry or high-volume transactions, you can reach our sales team at sales@redtechlimited.com.
What is the RedPay E-Commerce Payment Gateway?
The RedPay E-commerce Payment Gateway enables businesses to collect payments online through their website, mobile app, marketplace, or other digital platforms. It provides robust APIs and SDKs that support seamless integration, allowing you to accept multiple payment methods including card payments, bank transfers, USSD, and QR codes, all from a single, secure platform.
What currencies are supported by the RedPay E-Commerce Payment Gateway?
RedPay allows you to receive payments in multiple currencies, including Naira (NGN), US Dollars (USD), Euros (EUR), and British Pounds (GBP). Settlement can be made in either NGN or USD, based on your preference. Please note that USD settlement may attract additional charges. This flexibility helps you serve local and international customers with ease.
What payment methods does the RedPay E-Commerce Payment Gateway support?
RedPay supports a wide range of payment methods to give your customers flexibility and convenience. These include card payments (Mastercard, Visa, and Verve), direct bank transfers, USSD payments, and QR code scanning. With RedPay, your business can accept payments from all types of customers, securely and seamlessly, across multiple channels.
How do I get started with the RedPay E-Commerce Payment Gateway?
Simply click Get Started to begin the onboarding process. You’ll be guided through the steps to integrate RedPay into your website, app, or online platform. For additional support, feel free to reach out to us at sales@redtechlimited.com.
Is the RedPay E-Commerce Payment Gateway secure?
Absolutely. The RedPay E-Commerce Payment Gateway is built with advanced encryption and fraud prevention technologies to ensure that every transaction is safe, secure, and protected. RedPay is PCIDSS and ISO 27001 certified, meeting global standards for data security and information management. We are also fully licensed by the Central Bank of Nigeria as a Payment Solution Service Provider (PSSP), ensuring full regulatory compliance and earning the trust of businesses and customers alike.
What is RedPay Payment Card Service?
Redtech’s Payment Card Service offers customized card solutions to banks and financial institutions. We manage the end-to-end process, including the production and delivery of secure debit, credit, and prepaid cards, enabling organizations to provide seamless payment options to their customers.
What types of payment cards do we offer?
Redtech offers a wide range of payment cards, including debit, credit, prepaid, and virtual cards. These are available in both local (Naira) and international (Dollar and multi-currency) formats, allowing businesses to meet diverse customer needs and payment preferences.
How can a business work with us to issue payment cards?
Financial institutions and businesses interested in issuing payment cards can partner with us via sales@redtechlimited.com. Our experts will guide you through the process and help tailor a card solution that fits your business goals.
How do we ensure compliance with industry standards?
We ensure full compliance by partnering with PCI-DSS and scheme-certified OEMs. Our infrastructure is designed with robust encryption and fraud prevention technologies, meeting global industry standards to protect customer data and ensure secure transactions at every touchpoint.
What are RedPay Value-Added Services (VAS)?
RedPay Value-Added Services (VAS) include a range of essential services such as bulk SMS, airtime top-ups, data bundles, and USSD-based services. These services are designed for seamless integration across various platforms including mobile apps, USSD, internet banking, and physical branch networks. For enterprise clients, our VAS offerings can be fully customized to align with their digital platforms, target audiences, and operational workflows, enhancing engagement, automation, and overall service delivery.
How can businesses integrate into our Value-Added Services (VAS)?
Financial institutions and businesses interested in Value-Added Services reach out to our team via sales@redtechlimited.com. Our experts will guide you through the process and help tailor a card solution that fits your business goals.